Orders are typically processed within 1–2 business days, excluding weekends and holidays — processing may take longer during holidays, promotions, or periods of high order volume. Standard delivery within Canada typically takes an estimated 3–5 business days after processing, though this is an estimate and not guaranteed; delays can occur due to carrier operations, weather, or remote delivery locations.

Tracking information is provided once your order ships and may take some time to become active. Please review your shipping address carefully before submitting your order — we are not responsible for delays or additional costs caused by an incorrect or incomplete address.

We currently ship to addresses within Canada only. Available shipping options and applicable rates are displayed at checkout based on your order and delivery destination.

Except where required by applicable law, we do not accept returns, exchanges, or refunds — all sales are final. However, if your item arrives damaged, defective, incorrect, or is missing from your order, we're happy to send a free replacement. You do not need to return the original product to qualify.

Contact us within 30 days of delivery through the chat support on our website to start a replacement request.

Contact us within 30 days of receiving your order through the chat support on our website. To help us process your request quickly, include your order number, a description of the issue, and clear photos of the product and packaging if applicable.

Once your request is reviewed and approved, we'll send a replacement at no additional cost — no need to return the original item. Requests submitted after 30 days, with insufficient information, or involving products that were intentionally damaged, misused, or altered after delivery may be denied.

We collect only the personal information necessary to process your order and provide our services — including contact details, payment information, and order history. Your information is never rented, sold, or shared with third parties beyond what is required to fulfill your order (e.g., shipping carriers, payment processors).

You have the right to access, correct, or request deletion of your personal data at any time. Submit a request through the chat support on our website. For full details, review our Privacy Policy.

Yes. All products sold by Apex Bio (PC) are intended strictly for in vitro research and laboratory use only. They are not intended for human consumption, veterinary use, or clinical trials. By purchasing, you confirm that you are of the age of majority in your jurisdiction and that your intended use complies with all applicable local, provincial, and federal regulations.